Operational guidance

ValidReach service status

This page explains platform components and self-checks. It is not a live multi-region status feed. If something looks wrong, use the checks below or contact us.

Systems

What powers ValidReach

Edge & app runtime

Marketing site, dashboard, and server functions run on Cloudflare Workers.

Verification API

POST /api/v1/verify and batch endpoints authenticate with API keys and return structured results.

Data store

Account, session, credit, and job metadata are stored in Cloudflare D1 via Drizzle.

List jobs

Bulk verification jobs process asynchronously; track progress under Dashboard → Lists.

Self-check

Before you assume an outage

HTTP status codes

401: missing or invalid API key. 402: insufficient credits. 400: bad request body. 5xx: possible upstream issues — retry with backoff.

Result = unknown

Unknown is a valid outcome when classification is not definitive. It does not mean the API is down, and unknown is not billable.

Dashboard history

Review recent checks and batch jobs in History and Lists. Failed jobs surface errors when processing could not complete.

Account-specific issues

Credit balance, key permissions, and input quality can look like outages. Confirm keys under Settings and balance under Credits.

Still stuck?

Contact support with request IDs and timestamps

Include the endpoint, HTTP status, and a sample (redacted) payload when possible.