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Case study · Mobile marketing technology / hospitality

Upstream: open rates 28–30% → 45–55%

Upstream applied a shared verification policy across loyalty apps, ordering, Wi-Fi, and promotions—lifting opens and delivery while cutting bounces.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

Customer data from many channels created a complex ecosystem where bad addresses quietly eroded deliverability and engagement.

The approach

How verification helped

A shared verification policy runs before contacts enter downstream campaigns, so multi-source data is normalized to one quality standard.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • Bounce rates from ~1.2–1.4% down to ~0.4–0.9%
  • Open rates from ~28–30% up to ~45–55% (peaks above 65%)
  • Delivery rates from ~96% up to ~97–99%+

“ValidReach is the backbone of our email deliverability strategy—it protects reputation, improves engagement, and keeps multi-channel data usable.”

— Phil Smith, Director of Marketing, Upstream Hospitality Group
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