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Case study · Insurance comparison

The Zebra: bounce 13% → 0.7%, opens up 270%

The Zebra verified quote-form emails in real time so consumers could fix typos before lead and lifecycle follow-up.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

Typos and risky addresses at insurance comparison signup drove a ~13% bounce rate and suppressed open rates near 7%.

The approach

How verification helped

Real-time verification on the comparison form validated addresses at submission and gave users a chance to correct errors before lead follow-up.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • Bounce rate reduced from ~13% to ~0.7%
  • Open rates improved from ~7% to ~20–28% (~270% lift in public materials)
  • ~98.7% delivery on post-verification programs

“After real-time verification in signup, open rates rose dramatically and bounces fell to a fraction of a percent—helping us reach nearly 99% delivery.”

— Cynthia Caridad, Director of Lifecycle at The Zebra
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