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Case study · Customer experience and market research

SMG: trust in the marketing database after CRM change

SMG integrated verification with HubSpot after a Dynamics-to-Salesforce transition to restore confidence in survey and engagement lists.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

High bounces, low engagement, and multi-platform sender restrictions made contact quality hard to trust after CRM transitions.

The approach

How verification helped

Automated and manual list validation in HubSpot screened contacts before invitations and follow-up so survey programs started from cleaner data.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • ~30% reduction in outdated marketing contacts
  • Lower bounce rates and higher trust in the database
  • Faster automated hygiene for feedback and engagement programs

“If you're looking for a quick, automated way to increase trust in your marketing database, look no further.”

— Daniel Johansen, Marketing Operations Manager at SMG
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