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Case study · Online communities

Reddit: 12M undeliverable emails identified in three months

Reddit used real-time verification after bounce signals and during key onboarding paths—recording results without automatically discarding valid users.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

High daily volume (notifications, password resets, community updates) mixed with bounce noise made it hard to know which addresses were truly undeliverable vs. temporary failures.

The approach

How verification helped

Verification API results were logged for opt-in, event, and onboarding flows so teams could investigate bounces with structured data rather than guessing.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • Over 12 million undeliverable emails identified in three months after a peer-to-peer chat launch
  • Lower hard-bounce pressure and healthier sender reputation
  • Better engagement when more messages reached real users

“ValidReach's email verification API has been pivotal in refining our email strategy, significantly cutting bounce risk while protecting valid users.”

— Rose Liu, Group Product Manager at Reddit
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