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Case study · Retail and fashion

PWT Group: 15% lower bounces for retail loyalty

PWT Group integrated verification into E-POS systems for Tøjeksperten and Wagner stores so loyalty mail reached real customers.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

High bounce rates from retail-collected emails blocked loyalty messages and weakened retention, frequency, and spend.

The approach

How verification helped

The verification API was integrated into store E-POS systems so staff could correct invalid addresses at the counter before they entered the loyalty database.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • ~15% decline in bounce rates
  • Stronger loyalty database quality
  • Better retention when email is the top digital conversion channel

“With ValidReach we reduced bounce rates by 15% and strengthened the quality of our loyalty database. Email is our top performing digital channel.”

— Lasse Rasmussen, Marketing Manager, Loyalty & Dialogue at PWT Group
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