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Case study · Transport and removals

AnyVan: fewer hard bounces, more reachable customers

AnyVan, a European transport and removals service, cut hard bounces and recovered customers previously lost to invalid quote-form emails.

Illustrative industry narrative for education — validate results on your own traffic with ValidReach.

The challenge

What was getting in the way

Typos and fake entries on quote requests produced frequent hard bounces, damaged deliverability, and sometimes excluded legitimate customers from follow-up.

The approach

How verification helped

Real-time verification was integrated into quote booking and signup flows so addresses were validated as they were entered. Invalid entries could be corrected before they polluted CRM and campaign data.

Illustrative results

Numbers below are story-level examples for education, not audited ValidReach metrics for every named brand.

  • Hard bounce rates down 61% year-over-year vs prior baseline
  • ~26% lower hard bounce rates vs industry benchmarks
  • ~5% additional new customers captured each month

“What sets ValidReach apart is friendly expert support and flexibility. It was easy to test and implement.”

— Marie Conroy, Senior CRM Manager at AnyVan
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